✓ Independent Appliance Repair Company
✉ info@totalfixappliance.shop
📍 Al Furjan, Dubai
☎ 055 595 7274
Effective Date: July 28, 2026
At TotalFix Technical Services LLC, we aim to provide reliable appliance repair and maintenance services while ensuring transparency and fairness for our customers.
This Refund & Cancellation Policy explains the conditions under which service cancellations, refunds, and adjustments may apply.
Business Name: TotalFix Technical Services LLC
Website: https://totalfixappliance.shop
Email: info@totalfixappliance.shop
Phone & WhatsApp: +971 55 595 7274
Address: Jebel Ali Village – Al Furjan – Dubai – United Arab Emirates
Customers may request cancellation of a scheduled appointment by contacting us through phone, WhatsApp, or email.
We recommend informing us as early as possible if you need to cancel or reschedule your appointment.
Cancellations made after a technician has been dispatched or arrived at the service location may be subject to applicable inspection, visit, or travel charges.
Refund requests are reviewed on a case-by-case basis.
Refunds may be considered in situations such as:
A service was not performed as agreed.
A payment was made incorrectly.
A duplicate payment was processed.
A customer was charged incorrectly due to an administrative error.
Approved refunds will be processed using the original payment method where possible.
If an inspection, diagnosis, or technician visit has already been completed, any applicable inspection or visit charges may not be refundable.
Diagnostic charges cover the technician’s time, expertise, and service visit.
If replacement parts or materials have been ordered, installed, or specially purchased for a customer’s appliance:
Refund eligibility may be limited.
Installed parts may not be refundable unless they are defective or covered under applicable warranty terms.
Special-order parts may be non-refundable.
Once repair work has been completed and approved by the customer, refunds are generally not provided due to a change of mind.
If a repaired appliance develops an issue related to the same repair, customers should contact us so we can review the matter according to our warranty terms.
Warranty claims are handled according to the applicable warranty provided for the repair service or replacement part.
Warranty does not cover:
Physical damage
Misuse or incorrect operation
Electrical damage caused by external factors
Water damage
Unauthorized repairs or modifications
Customers are encouraged to contact us directly to resolve any payment or service concerns before initiating a payment dispute.
We will make reasonable efforts to investigate and resolve genuine concerns.
Approved refunds will be processed within a reasonable timeframe.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
TotalFix Technical Services LLC reserves the right to update this Refund & Cancellation Policy at any time.
Any changes will be published on this page with an updated effective date.
For questions regarding refunds, cancellations, or service concerns, please contact:
TotalFix Technical Services LLC
Website: https://totalfixappliance.shop
Email: info@totalfixappliance.shop
Phone & WhatsApp: +971 55 595 7274
Address: Jebel Ali Village – Al Furjan – Dubai – United Arab Emirates
